1. Do I need to have an account to shop with you?
Ans: You can shop from our online store without creating an account and can place an order with guest checkout.
2. How do I place an order? –
Ans: Following are the steps to place an order successfully:
- When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
- After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
- You will receive an email/SMS of sales invoice which verifies that we have received your order
- Your order will be confirmed via phone call by our Customer Service and proceeded for delivery.
3. Do you take orders over a phone call or WhatsApp? –
Ans: Yes, you can place your order on WhatsApp or phone call on our number 03055087149. Please ensure to provide the article number, color, and size of the product you wish to purchase.
4. How will I know the status of my order? –
Ans: You can contact our customer service to know the status of your order. Helpline/WhatsApp: +923055087149.
5. Can I add more items to my existing order? –
Ans: You will have to place a new order and cannot add more items to the order that has been processed. You can edit your order before the order is dispatched by using your Order ID, please contact our customer service immediately.
6. Does add an item to the cart means that the item is reserved? –
Ans: Just adding the product to the cart does not mean the product is reserved. The product is not yours until you pay for it and place an order.
7. What payment options are available? –
Ans: Following are the payment options available to shop at our online store;
- Cash on Delivery (For domestic clients only)
- Online payment.
8. What happens if my payment fails? –
Ans: The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.
9. What does Cash on Delivery mean? –
Ans: If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
10. Is Cash on Delivery service offered to international clients? –
Ans: No. It is a service offered only to domestic clients.
11. Do you ship internationally? –
Ans: Yes, we ship internationally!
» International Shipment requires 100% advance payment.
12. How are the delivery charges calculated for international orders? –
Ans: Delivery charges for international orders depend upon the weight of the parcel and the region of delivery. It may vary from time to time as per the change in rates by the courier service provider.
13. Is it safe to pay with a credit/debit card? –
Ans: Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.
14. Is my personal information safe? –
Ans: Yes, your personal information is absolutely safe, please read our Privacy Policy
